Non-refundable booking amount
The initial booking amount shown in the quotation and checkout is non-refundable in all circumstances. The standard amount is 10% of the total package value unless a different configured amount is clearly shown for the selected package. It forms part of the package total and is not an additional charge.
Payment timing
- More than 60 days before departure: the configured booking amount is collected first. The remaining balance is divided into four equal instalments, with final payment completed 45 days before departure.
- 45–60 days before departure: 50% is collected, with the balance due by the deadline shown in the quotation or account.
- 31–44 days before departure: full payment is collected.
- 0–30 days before departure: online booking is closed unless the package cutoff has been manually changed.
Requesting cancellation
Where cancellation is available, the eligible option and applicable cutoff appear in My Account and remain synchronised with the WooCommerce order. Submit the request from the account associated with the booking. The non-refundable booking amount is excluded from any eligible refund.
Operational changes
Weather, altitude, permits, border procedures, flight or road disruption and local conditions can require changes. The package terms, written quotation and order accepted at booking determine the applicable treatment of recoverable and committed costs.